Enhancing a primary care environment: a case study of effects on patients and staff in a single general practice. Close more info about Tips on Improving Communication With Older Patients, Seven Tips for Managing Healthcare Teamwork During a Pandemic, Physician Overlooks MRI, Then Claims Chiropractor Patient Should Have Read It, Boosting Income During the COVID-19 Crisis, Clinical Challenge: Itchiness of the Chest and Back, Clinical Challenge: Bloody Lesion on the Upper Arm, Clinical Challenge: Itching and Scaling of the Nipple, Patients Prefer Doctors Who Engage in Face-to-Face Visits, Older Adults Agree Sex Is Important Part of Relationships, Addressing Sensitive Topics With Patients: An Interview With Windel Stracener, MD, https://www.prb.org/aging-unitedstates-fact-sheet/, http://www.healthyagingpoll.org/sites/default/files/2017-11/NPHA_Drug-Interactions-Report_111417.pdf, https://www.healthyagingpoll.org/report/march-2018-report-too-much-good-thing-overuse-health-care, https://www.nidcd.nih.gov/health/hearing-loss-older-adults, https://changeagents365.org/resources/ways-to-stay-engaged/the-gerontological-society-of-america/Communicating%20with%20Older%20Adults%20Low_GSA.pdf, https://www.ncbi.nlm.nih.gov/books/NBK97337/, https://www.asha.org/uploadedFiles/0499ashamag.pdf. 20 COMMUNICATION TIPS Allow extra time for older patients. o. Accessed: April 10, 2018. Health Serv Res. Aging in culture. US Department of Health and Human Services. 0000270653 00000 n Van Pilsum Rasmussen SE, Warsame F, Eno AK, Ying H, Covarrubias K, Haugen CE, Chu NM, Crews DC, Harhay MN, Schoenborn NL, Segev DL, McAdams-DeMarco MA. Allow Time for Questions and Discussion. 33 0 obj <> endobj xref 33 71 0000000016 00000 n Gerontological Society of America. This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U1QHP28721, Arizona Geriatrics Workforce Enhancement Program. 2008 Jul 14;168(13):1409-15. doi: 10.1001/archinte.168.13.1409. 0000188427 00000 n 0000003465 00000 n Moreover, the author enumerated and discussed the 20 communication tips including allowing extra time for older patients, reduce some distractions, and face to face conversation. 0000270717 00000 n 0000010588 00000 n This article reviews the literature on communicating with people with dementia, and considers the main issues involved in … 0000005996 00000 n “Face the person at eye level and make sure your face is fully visible so that they can read your lips, since people with hearing issues become very good lip readers,” he advised. National Institute on Deafness and Other Communication Disorders (NIDCD). “In any age group it is important to pay attention to culture, but especially with older people,” Dr Harwood noted. Use short, simple words and sentences. 27, 4, 35-38. Please login or register first to view this content. 2000 Feb;16(1):1-24, vii.  |  Actively Listen. What can you do about this? It is necessary for all healthcare professionals to develop assessment skills that take account of potential communication difficulties. According to the National Institute on Deafness and Other Communication Disorders (NIDCD), hearing loss is one of the most common conditions affecting older and elderly adults, with approximately 1 in 3 people age 65 to 74 and almost 50% of those ≥75 having difficulty hearing.6, Communicating with individuals who are hard of hearing involves specific skills, noted Dr. Harwood, who was involved in the development of the Gerontological Society’s evidence-based review, “Communicating with Older Adults.”7. We use cookies on this site to enhance your user experience. Fam Pract Manag. Available at: https://www.nidcd.nih.gov/health/hearing-loss-older-adults. Tips to Improve Communication with the Elderly. Patient Educ Couns. 6. Let’s Talk. Int J Telemed Appl. 0000012648 00000 n First, research shows that patients talk substantially less when companions are present in the health care encounter, reducing the amount of information that a health care provider can receive "first hand" from the patient (Figure 1). ", "I'm going to prescribe you some medication. 0000002689 00000 n Cliff Kilgore explains how person-centred care and multiprofessional training can help staff identify if an individual’s health is deteriorating. 2013;53(1):369-377. Don't speak extra loud, or with an exaggerated or high-pitched intonation. Clipboard, Search History, and several other advanced features are temporarily unavailable. Get the latest public health information from CDC: https://www.coronavirus.gov. 0000007881 00000 n Avoid speaking very quickly or very slowly. Addressing the communication needs of an aging society. I’m old!’ How negative aging stereotypes create dependency among older adults. 0000043577 00000 n Find NCBI SARS-CoV-2 literature, sequence, and clinical content: https://www.ncbi.nlm.nih.gov/sars-cov-2/. 0000006824 00000 n 0000191425 00000 n It is vital to recognise any deterioration in a patient and respond appropriately to prevent serious complications and, in some cases, mortality. By continuing you agree to the use of cookies. 5. 0000005886 00000 n 0000041548 00000 n :�w��. Speak at a normal conversational pace. Available at: http://www.healthyagingpoll.org/sites/default/files/2017-11/NPHA_Drug-Interactions-Report_111417.pdf. Tips for Improving Communication with Older Patients Good communication is an important part of the healing process. 0000187982 00000 n 2019 Dec 16;8(4):e000728. Communication between older patients and their physicians. Studies have shown that older patients receive less information from physicians than younger patients do, when, in fact, they desire more information from their physicians.7,8 Because of their increased need for informa-tion and their likelihood to communicate poorly, to be nervous and to lack focus, older 2020 Mar;104(3):603-612. doi: 10.1097/TP.0000000000002848. Br J Gen Pract. 0000037764 00000 n Measuring discharge quality based on elderly patients' experiences with discharge conversation: a cross-sectional study. Kotter-Grühn S, Hess TM. 0000008153 00000 n Available at: https://changeagents365.org/resources/ways-to-stay-engaged/the-gerontological-society-of-america/Communicating%20with%20Older%20Adults%20Low_GSA.pdf. ", "When you feel dizzy and have to sit down suddenly, are there things that happen right before that which you think might cause it? 0000015945 00000 n Here are some tips that will assist you in learning how to communicate more effectively with the elderly. ScienceDirect ® is a registered trademark of Elsevier B.V. ScienceDirect ® is a registered trademark of Elsevier B.V. 0000028230 00000 n 2. Copyright © 2020 Elsevier B.V. or its licensors or contributors. 2009;24(1):11-20. Copyright © 2015 American Academy of Hospice and Palliative Medicine. Communication Tips in Summary. Allow Extra Time. Even a mild decline in working memory can cause challenges in understanding complex sentences. Learn how to obtain a medical history of an older patient, including important information about current and past concerns, … 0000002477 00000 n Get the latest research from NIH: https://www.nih.gov/coronavirus. A communication model for the competent delivery of geriatric medicine. Sit face to face with the patient. Accessed: April 10, 2018. Your use of this website constitutes acceptance of Haymarket Media’s Privacy Policy and Terms & Conditions. To view unlimited content, log in or register for free. Sentences should be kept short, although not patronizing or infantilizing, and information should be presented at the beginning of the sentence. 3. 2002;37(4):849-884. 0000191152 00000 n Communication with patients transcends the specifics of language and style and includes the provider’s own attitudes toward aging, which can be conveyed in subtle ways and will, in turn, impact the patient’s attitudes to the process. Robinson TE, White GL, Houchins JC. 4. Thousand Oaks, CA: Sage, 2007. 0000004018 00000 n 4. ” 4 (p8) Because patient care often suffers when health care providers do not communicate efficiently and effectively, … Studies show that … Minimize visual and auditory distractions. Improving Communication with Older Patients Content written by: June Smith-Jeffries – FCLSA, NCLE, COT Content originally published in the Fall 2012 edition of The Eighth Line.